Sue Cook Call to Action Fact Sheet
Motivating
organizations to keep innovating to enhance customer/employee
satisfaction and profitability is precisely what organizations
need and are asking for...finding a business coach, speaker and
meeting facilitator capable of framing this need into pragmatic
solutions is what Sue Cook is positioned to do. It’s a "call
to action" that makes sense, is sensitive to the current
climate and gets results.
Position
on the Current Business Climate
Economic uncertainty fueled by a passion to keep America strong,
is leading many organizations to focus on strategies to recapture
the hearts, minds and the bottom line. Sue Cook is an expert at
moving organizations from insight to action. Using pragmatic examples
and innovative approaches, Sue inspires people to optimize results
for customers, staff and shareholders. Economic uncertainty requires:
· Innovative thinking to spur growth and profitability
· Effective techniques to reach out to customers, staff
and shareholders
· Design and facilitation to make meetings more effective
· Creative ideas to mobilize individuals and teams to action
Personal
Coach
Sue works as a business coach to help organizations build a customer-focused
organization. Based on requests from customers, she also designs
and delivers high impact speeches, seminars and corporate retreats.
Recent speeches and seminars include Google, The Tech Museum of
Innovation, Sutter Home Winery, Capital One, and the U.S. Air
Force .
One of her
major clients for the past four years is the Air Force Medical
Service team. During these trying times, the Surgeon General continues
to make a commitment to create a culture and climate in which
customer satisfaction and healthcare optimization permeates the
entire enterprise. The goal is compelling: optimize healthcare
delivery with world-class service for 4 million beneficiaries,
45,000 medics in 82 medical facilities around the world. That's
leadership to learn from and share with other organizations!
Sue is also
excited about working as a business coach to Direct Relief International
to support their global strategy to enhance the quality of life
through healthcare and education. Founded 53 years ago, Direct
Relief is one of the oldest and most respected international humanitarian
organizations in this country, providing medical assistance to
the poorest populations in the world and victims of natural disasters
and civil unrest. Forbes cited the agency as one of the top ten
charities in the U.S. for it's low overhead cost (under 5%) and
enormous scope in 51 countries.
Sue Cook
and Roger Dow, President and CEO of the
Travel Industry of America are co-founders of
the Innovative Thinkers and Doers Showcase, a vibrant leadership
forum to explore new ways to address critical business issues.
Talking Points for Positioning Sue Cook (see bio for detail)
"Sue is a no-nonsense business coach who thinks like a customer
and tells it like it is. Sue cuts through the hype of today's
buzzwords and inspires action. She works with organizations that
are committed to build customer satisfaction & loyalty, hire,
keep and inspire great people, foster innovation and enhance shareholder
value. Known for her timeless wisdom and hard-hitting advice,
she will move you and your team to action. An innovator by design,
a pragmatist at heart, Sue delivers results."
Timing
is Everything. And the timing is right for getting back to
the basics. In times of great uncertainty, great innovations are
spawned. If your customers are looking for innovative ideas to
regain business momentum, increase sales and profitability, inspire
individuals and teams to action, contact Sue at: (800) 572-2273
or (805) 899-4844 or visit her website at http://www.thinkcustomer.org
Take Heart
and Take Action.
In the words Jim Whittaker, first American to climb Mt. Everest,
"it's not what's in front of us that blocks the way, but
what's inside of us that holds us back." Sue's passion, pragmatic
experience and concrete examples inspire a sense of hope, optimism
and action for people at all levels of the organization.
Contact Information
Sue Cook, Pres. Think Customer
580 Las Alturas Road
Santa Barbara, CA 93103
http://www.thinkcustomer.org
805-899-4844 or 800-572-2273
suecook@ix.netcom.com
